case study
Digital citizen-services portal for a public agency
An accessible portal that moved paper-based citizen services online, with automated workflows and full audit trails.
This is an illustrative example · a representative scenario of the kind of work we do, not a named real client. Figures are directional, not guarantees.
-50%
Illustrative processing time
WCAG
Accessibility-focused build
24/7
Self-service access
The challenge
Citizens queued in person for services that could be digital, while staff processed everything by hand with little visibility or accountability.
What we did
- Built an accessible, mobile-first citizen portal
- Digitized forms with automated, auditable workflows
- Migrated legacy records securely to a modern platform
- Added transparent status tracking for citizens